Assistant Director, Application Management (EL1)
Aged Care Quality & Safety Commission — Sep 2022 to Nov 2023
I led the Commission’s application management function, overseeing a complex portfolio of digital products and building a sustainable team structure to support continuous improvement, governance, and rapid delivery. My focus was on transforming the way the organisation captured knowledge, delivered enhancements, and governed digital content.
Key Achievements
Built and led a team of content developers, establishing a sustainable operating model that aligned with the Commission’s digital strategy and supported the technical requirements of a complex knowledge‑publishing platform.
Transformed the team’s delivery approach by introducing Agile DevOps methodologies, enabling faster, more reliable deployment of enhancements and reducing bottlenecks in the development pipeline.
Designed and implemented a governance framework to protect the rapid deployment of digital content, including structured processes for capturing ITIL‑aligned artefacts and ensuring quality, consistency, and compliance.
Developed a product enhancement pipeline that allowed stakeholders to see their requests progress from idea to delivered feature, improving transparency, engagement, and satisfaction.
Implemented a continuous improvement and continuous delivery (CI/CD) model, enabling measurable improvements in deployment quality, speed, and traceability.
Created and published ITIL‑based artefacts that mapped the organisation’s application landscape, improving visibility, risk management, and strategic planning.
Scope of Responsibility
Leadership of the application management and content development function
Governance of digital content and application enhancements
Agile DevOps transformation and process design
Stakeholder engagement across business and ICT
Oversight of application lifecycle, quality, and performance
Development of frameworks, documentation, and ITIL artefacts
Leadership Impact
This role strengthened my capability in digital product leadership, governance, and organisational transformation. I built a team culture focused on collaboration, transparency, and continuous improvement, while ensuring the Commission’s application ecosystem remained stable, scalable, and aligned with strategic priorities.